BPM in Action

Dennis Byron

With BPM, Sharing Is Where the Payoff Comes

user-pic
Vote 0 Votes

Over at MSDN, Mike Walker of Microsoft writes about IBM findings that cultural changes are a big impediment to any kind of information technology (IT) implementation. (I “met” Mike when I was preparing this case study on Microsoft in Financial Services a few years ago.)

Kind of intuitive of course but it is good to see statistics backing up gut feelings.

I heard the same thing in spades the week of October 20 at PegaWorld. Case studies presented by the Royal Bank of Canada, SunTrust Banks and American Home Shield (more on each case in future blog posts) spoke about culture as much as technology. That issue also came across strongly at a main-tent panel session that included executives from Kaiser Permanente, Citi and JPMorgan Chase.

It’s not just the natural human trait to resist change but an even baser trait: we don’t like to share, I guess. PegaWorld presenters noted correctly that the big payoff for business process management (BPM) is in the re-use across departments and other corporate silos. But resistance to sharing the templates and best practices of the first BPM installation is a continuing problem. Everyone wants to do it “their way.”

So if you’re in charge of a BPM project in your enterprise, you have to add psychologist and kindergarten teacher to your resume: Everybody share!

-- Dennis Byron

No TrackBacks

TrackBack URL: http://www.ebizq.net/MT4/mt-tb.cgi/10388

Leave a comment

Business process management and optimization -- philosophies, policies, practices, and punditry.

Dennis Byron

Dennis Byron is an analyst with ebizQ, focusing on Open Source Software as well as Business Process Management technologies.


His popular columns and blog entries on the enterprise open source space give ebizQ an edge as the only publication currently covered Open Source from a market perspective. Visit Dennis’ blog,"Open Source Up the Stack," here. Dennis is a speaker and moderator on all ebizQ programming relating to Open Source concepts.

Dennis Byron is also the principal of IT Investment Research.


Subscribe

 Subscribe in a reader
Add to Google


Subscribe in NewsGator Online
Add BPM in Action Blog to Newsburst from CNET News.com Subscribe in Bloglines

Recently Commented On

Monthly Archives

ADVERTISEMENT