A recent article on CRM Today about BPM in banking reminds me that I have to get going on the next in a series of BPM-related research articles for ebizQ. The article talks about a Tower Group report that says:
"Financial services institutions will soon be forced to redefine the "classic" role of the bank teller, thanks to the decreasing number of teller transactions per year, advances in bank teller automation technology, and the rapid expansion of online and contact center channels."
That finding gets me asking the question, what better way to do such things in all areas of financial services than BPM software. If the day of the integrated application suite is truly done, then a lot of BPM software marketing organizations must be thinking the same way.
This month we are looking for BPM software and projects specific to financial services. I think of it as middleware but you might think of it as an application project. Let me know what you think either way and let me know why it fits one category or another. The survey instrument can be downloaded here.
Download file
The article is tentatively scheduled for release in August 2008. It will be similar to recent ebizQ articles on BPM as the new ERP software and similar product/category overviews. Your company's product(s) may be mentioned based on my secondary research but if you would like to formally participate, download and return the attached 1-page survey form by Monday July 21, 2008 to dennis@ebizq.net.
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